I am starting to think that
Paxum is some kind of ponzi scheme. Some people get their money just fine, and others are left hanging in the cloud, with funds missing until they give up asking for them. Given the origins of the owner, it wouldn't surprise me one bit. I have tried to be patient and polite about my ongoing issue with
Paxum, but I just can't keep my mouth closed anymore, because I find their service and customer service just plain unacceptable.
I have been trying to get a small amount of money out of
Paxum since mid-late May. It was my first (and likely only) attempt at doing business with them. My first EFT withdrawal failed and was returned to my
Paxum account, even though I got an email saying the transaction was successful.
My second attempt was onto an external card. That transaction was initiated in the third week of May. The money never showed up on my card, and was not returned to my
Paxum account. It is still not in my
Paxum account today, June 23, even though I have been messaging support about it since June 7. They tell me it is up to their processor to investigate what happened. I don't understand why it is taking so long to figure out where the money is in this digital age. Someone is not doing his or her job.
I feel that if
Paxum really cared about the people paying their bills by using their service, they would actually push for the resolution of such issues faster. Instead they give polite non-answers as if they are buying more time, trying to get me to give up on getting my money perhaps?
I wish I had read on xbiz sooner and also online, about all the shitty reviews this company has. I do wonder now how much longer they are going to be in business at this rate. Holding funds hostage is never a good sign for the outlook of any company. Many have already moved away from
Paxum.
I reached out to Chris via email twice and on twitter once. He responded to twitter, but not the emails, hence still no help. Ruth was nice and helpful the first time, and ignored me the second time. Maybe they are both out looking for better jobs since
Paxum might fold soon at the rate things are going. I might never see my money now. It wasn't a lot of money (~230 usd) but it was a lot to me as a person who suffers with really bad depression and can't work very much.
If you actually care to access the money you work hard for every day, please save your sanity and never use this pseudo-service. Payoneer/First Choice eats you alive in fees, but dammit the money is always there when they say it's going to be there, and Dan the forum rep is awesome at actually SOLVING problems. I am the same nationality as
Paxum's owner and I do not trust my kind. They are very smart and great at scheming money away from people when they hold the wrong values. You have been warned.