I use them mainly for their spycams and to sell clips on. I've never had a problem with their support, but never really needed their support, and I signed up years ago.
I'm giving 1 star for payment, because $100 hold FOREVER seems excessive and unstandard. Basically only after you get to $150, will they release $50 payment to you. I understand that this is for fear of chargebacks, but if their chargeback ratio is so high then they should really do something to prevent chargebacks. I would turn your spycam on, sell clips, and not really work too hard until you meet the $100 threshold, since you'll never see that first 100 anyway.
Their upload size limit is 800 megs, which doesn't exactly encourage you to upload very high quality or longer clips.
This is a great site if you have your own paysite that is structured with standard htaccess protected /members/ area (not compatible with
ModelCentro), as you can do members-only shows and host your streaming members-only videos (that nonmembers have to pay for), give your members free access to your spycams, and give your members access to all their bonus content. You can also promote your site in the space provided (Rude.com will sign up as an affiliate).
For what it is, it's not a bad site. It seems to have had some ups and downs over the past several years. Currently, traffic for me is good. Last year, I would have rated it 3 stars.