Welcome to the Streamate Help Topic Summary! This is a quick overview for those seeking assistance on specific issues related to their Streamate accounts. Whether you're encountering challenges with creating a couples account or looking to close your account, you'll find the summarized advice below helpful.
- Creating a Couples Account:
To create a couples account on Streamate, you must use a unique email address. During the registration process, ensure to select the correct option for couples and upload all the required documentation. If you encounter any difficulties, you can reach out directly for assistance via email at liz@Streamate.com. - Closing Your Streamate Account:
Closing your account involves contacting support directly, as there isn’t an immediate option available on the platform for account deletion. While you can request to have your account closed and your profile made invisible, Streamate is required by law (specifically, ‘18 U.S.C Section 2257 and 2257A Record-Keeping Requirements’) to maintain performer records. Therefore, even after an account closure request, your records will be securely stored and retained by Streamate's compliance department, though your profile will no longer be publicly visible or accessible.
If you have further questions or need personalized assistance, contacting Streamate support directly is the best course of action. They are equipped to handle a wide range of inquiries and provide the necessary support tailored to your needs.