This discussion revolves around the challenges and solutions related to changing the PIN code on a Paxum Unionpay card. Members have shared their experiences and solutions, highlighting the importance of persistence and exploring different methods for resolving such issues.
- Initial attempts to change the PIN code through various browsers and devices were unsuccessful, prompting a search for alternative solutions.
- One member suggested changing the PIN via phone, which had worked for them in the past, especially following the closure of the SEPA Mastercard.
- Despite attempts to follow this advice, the problem persisted, leading to further discussion on reaching out to Paxum's live chat support for assistance.
- Ultimately, the issue was resolved when it was discovered that the card needed reactivation due to inactivity for over a year. After reactivation, the PIN change was successful.
- The resolution highlights the effectiveness of Paxum's support team in handling the issue promptly and efficiently.
This conversation underscores the importance of considering both technical and account-related issues when troubleshooting payment platform challenges, as well as the value of community support and direct engagement with platform support teams.