Members have been discussing issues with the ePayService card, where multiple users have reported sudden suspension and rigorous verification processes. Here's a brief overview of the shared experiences and advice:
- A user reported that their ePayService card was suspended and funds were transferred back to their electronic wallet without their initiation. Upon contacting support, they were informed about an enhanced KYC & AML check due to "high-risk activity." Despite having submitted all required identity documents previously, they were asked to provide extended personal data and information.
- Another member advised staying away from ePayService, citing it as the "worst virtual online banking company" based on their experience and others' online feedback. Concerns were raised about the company's repetitive requests for documents even after verification and allegations of data mishandling.
- A user inquired about the resolution of a similar suspension issue, indicating they had passed all verification steps but were told to wait longer without a definite deadline.
- The initial user shared further communication with ePayService, highlighting a lack of response from the compliance team and continued account blockage since a specific date, despite having submitted all necessary documents for registration well in advance.
This summary captures the essence of member experiences with ePayService card suspensions, highlighting concerns over verification processes, account management, and customer service responsiveness.