Members are expressing frustration with CosmoPayment due to recent issues affecting their ability to withdraw funds, especially in South Africa. Key points discussed include:
- Service Interruptions: Sudden removal of the bank transfer option in South Africa without prior notice, causing significant financial distress.
- Customer Support: Criticism over the effectiveness of customer support, with members describing responses as unhelpful and generic.
- Alternative Solutions: Suggestions to switch to other payment methods like Paxum or cryptocurrencies, though some members still face limitations based on their location.
- Official Response: A representative from CosmoPayment assured that efforts are being made to restore services and offered to reverse funds at no cost.
- Member Actions: Some members are transitioning to wire transfers and crypto payouts for more reliability and fewer intermediaries.