Members are experiencing issues logging into Cosmo due to a "Privacy Error" across multiple browsers like Chrome and Firefox. This has raised concerns about potential security issues.
- Some users report that antivirus software, like Bitdefender, blocks the Cosmo page immediately, suggesting a possible security risk.
- The likely cause appears to be an expired SSL certificate, which needs renewal every three months. This is a common issue and should be resolved soon.
- Members have contacted Cosmo regarding this problem, and an update from the support team states that the website is undergoing unexpected maintenance.
- Cosmo assures users that their accounts and funds are secure, and access should be restored shortly. Physical card users can still access their funds without issues.
Members are advised to remain patient as the technical team works on resolving the issue.